– How did you imagine your working days?
The way they are. You get a ticket from a customer, learn the issue, look for solution. On my first day it was scary to start my work. I thought what if I was given a ticket at once and I wouldn’t know what to do. But we started working with customers gradually. When I got my first task, I was ready for it. I was worried, but I coped.
– What knowledge and skills acquired at Educational Center do you use most?
Everything, and if there is anything, I haven’t used so far it’s just a matter of time.
Before the course I used command line a couple of times, I did everything through graphic interface. But now it’s a must. On the whole I gained a lot of knowledge and make most of it on regular basis.
– What would you advise to go through probation period successfully?
Try hard and you’ll make it. If there is something you can’t cope, take it easy. Find a way to correct your mistakes and keep going.
