– Did your your daily duties come to your expectations?
Mostly yes, but there was some unexpected stuff. For instance, it turned out that besides technical things, support engineers have to talk a lot to customers directly, keep them posted on what has been done or what we are going to do, advise how to avoid the issues in the future and answer various questions.
There was one more surprise. It is free English classes. They help to maintain and boost your English which you need for communication with customers.
– What knowledge and skills acquired at Educational Center do you use most?
Everything related to information search in the system: how to grep log files or write SQL request. The skill to find information is a must for troubleshooting.
– What conclusion have you drawn on completion of your probation period? What can you recommend to those who have everything ahead?
First, listen to your mentors, don’t be afraid to ask your colleagues for help. It’s always better to ask and avoid a mistake. It’s also important to develop your soft skills while communicating with your colleagues or customers. I came to believe that they are as important as hard skills.
Look through hashtag #portaone_education_success_story for more success stories.
